The messaging feature: an ode to cognitive design in EHR
Ideally, an EHR manages any messages sent between the patient and the doctor through patient portals or telephone calls; messages about the care coordination between the provider facility or outside providers; referrals and feedback; incoming lab results through electronic interfaces or through faxes; and a series of tasks and reminders associated with a patient.
We just covered a number of different, yet potentially very important, places for patient information within the EHR system. That’s the boon of having an electronic system – all such interactions are documented and become part of an individual’s health record.
Now, in an earlier blog about cognitive design, we talked about the importance of data presentation within an EHR system and how it directly impacts a provider’s ability to understand the patient care storyline. This becomes particularly important when considering all of the ways an EHR can send and receive messages and document interactions with and about patients… Luckily, this module is aptly named: it’s our messaging feature.
blueEHR has more than 30,000 users across the globe in more than 100 countries. Take it from us: this aspect of the EHR is one of the most heavily used.
In the current crop of EHR systems (where scant respect is given to cognitive design), messages, intra-office chat, tasks, reminders, referrals, lab results and more reside in different areas of the EHR system. These various modules don’t interface well and it’s cumbersome for providers to check so many different areas to get a full picture of the patient record. To me, this seems like a risk that could easily lead to oversight and medical errors.
Ideally, an EHR will employ simplified design based on thorough research.
Take webmail, for example. Design of web-based emails have been subject to severe scrutiny and the latest systems are probably some of the best examples of advanced cognitive designs. Key phrases and labels are highlighted in a way that draws your eye. When you mouse-over certain features, they are designed to change colors, differentiating from surrounding data. Similar design can really assist a provider when navigating electronic health data.
Our particular messaging module includes the following aspects:
- blueEHR design mimics the user interface of email systems that most users use, significantly reducing (or even eliminating) the learning curve for users.
- We also are sure to include features like message threads, classic and compact view, layout of message panes, detailed and expanded search features. blueEHR reduces visual noise and only emphasizes certain features when they are moused-over.
- Even within message threads, a user has the ability to view message counts and message summary in a single view.
- Messages can be easily converted into task items and will channel to the task workflow. This is shown to reduce user time.
- Our inbox is unified, bringing together a number of interaction components:
- Intra-office messages
- Task system
- Direct project messages
- Patient Portal messages
- Laboratory and radiology results.
- Incoming faxes
- The messaging feature includes the ability to sort messages into categories and labels.
- BONUS: We have a messaging module widget available in the ‘patient demographics’ interface. When an authorized user looks up the patient demographics, an additional tab shows all messages related to that specific patient so that the user doesn’t have to specifically open the messaging module.
Ideally, an EHR manages any messages sent between the patient and the doctor through patient portals or telephone calls; messages about the care coordination between the provider facility or outside providers; etc. You got the idea. The messaging module is crucial to efficient EHR function and should be designed to reduce user fatigue and time while enabling providers to see the full picture of patient’s health record and focus more on patient care.
By: Shameem Hameed
- Why are Multi-Specialty Clinics Becoming so Popular?Oct 11 , 2019
- High Tech Solutions for a Low Tech Population – Healthcare ITSep 23 , 2019
- Implementation of an EHR System: What does it look like?Sep 12 , 2019
- Unified Patient Record(UPR): Why You Should Care about ItAug 22 , 2019
- Benefits of an Integrated EHR and Medical Billing SystemAug 01 , 2019
- Federally Qualified Health Centers(FQHCs) and EHR AdoptionJul 08 , 2019
- Integrated Care EHR and the Need for Offline ModeApr 26 , 2019
- G-Code Breakers for FQHCs: Does your EHR qualify?Apr 24 , 2019
- Cloud Based EHR software for Clinical Care in Emerging CountriesSep 18 , 2018
- 3 Major Issues with Immunization Records Management (and How an EHR Can Help)Nov 13 , 2017
- The messaging feature: an ode to cognitive design in EHROct 20 , 2017
- Cloud Based EHR Software: the Key to Shielding Hospitals from Natural DisastersSep 13 , 2017
- MACRA and EHR: Seamless Integration Improves Care QualitySep 08 , 2017
- EHR Workflow: 4 Qualities You Need to SucceedAug 25 , 2017
- Cloud Based EHR Without Internet: the Offline Capabilities RevolutionAug 23 , 2017
- How long can you wait for your EMR to be Back On-Line?Aug 14 , 2017
- What’s the deal with MIPS?Aug 04 , 2017
- Decoding Meaningful Use For Your EHR SystemFeb 24 , 2017
- Web Based Electronic Health Records SoftwareFeb 21 , 2017
- What is the Difference Between an EHR and EMR?Feb 16 , 2017
- What is Certified EHR, and Why is it Important?Jan 13 , 2017
- How Can EHR Improve Patient Care?Oct 21 , 2016
- Critical Roles for EMR Training SuccessSep 20 , 2016
- How to Know if Your EMR Training Was a SuccessSep 15 , 2016
- How to Estimate EMR Training CostsSep 08 , 2016
- Why EHR Training is Crucial for SuccessSep 05 , 2016
- Best Practices in EMR TrainingAug 31 , 2016
- Why Does an EHR System Cost So Much?Aug 29 , 2016
- Trends Impacting EHR CostsAug 23 , 2016
- Understanding the High Cost of EHRJul 11 , 2016
- Understanding the High Cost of EHRJul 11 , 2016
- Understanding EHR Pricing ModelsJul 07 , 2016
- EHR Optimization Benchmarks Your Practice Should Be UsingJul 01 , 2016
- The Positive Impact of Customizing Your EHRJun 20 , 2016
- The Pros and Cons of Customizing Your EHRJun 16 , 2016
- Want EMR Success: Start with Your ProcessesJun 10 , 2016
- What does practice leadership have to do with your EHR?Jun 07 , 2016
- Why EHR Customization MattersJun 01 , 2016
- Your Data Has Value Outside of Your EHRMay 26 , 2016
- Who Owns the Data in Your EHR?May 21 , 2016
- Should You Test Your EHR Data Backup and Restore Process?May 16 , 2016
- Migrating Your EHR DataMay 10 , 2016
- Lessons to be Learned in EMR ImplementationMay 04 , 2016
- How to Avoid the EMR Patient Data Ownership Trap ?Apr 30 , 2016
- Keep Your Staff HIPAA Compliant with these 12 Best PracticesJan 30 , 2016
- A customized Health IT software for InternistsNov 03 , 2015
- Why physicians should implement electronic health records soonOct 20 , 2015
- Access to Medical RecordsOct 08 , 2015
- How to get ready for ICD-10?Sep 30 , 2015
- Save time & money by checking insurance eligibility of patientsAug 25 , 2015
- Gain control of no-shows and protect your bottom lineApr 22 , 2015
- One simple way to improve patient collections by 50%Mar 17 , 2015
- 3 Big HR Mistakes practices make when adopting an EMRJan 23 , 2015
- What is an Electronic Health Solution?Jan 19 , 2015
- What is EHR Interoperability? How Does it Benefit your Practice?Apr 22 , 2014
- How long can you wait for your EMR to be Back On-Line?Apr 22 , 2014
- The IT Benefits of Cloud Based EHRsApr 22 , 2014
- 5 Revenue cycle management Issues that could be Injuring your PracticeApr 22 , 2014
- TIPs for Choosing a Customizable EMR to fit your PracticeApr 22 , 2014
- 3 Common Mistakes That Can Scuttle Your EHR ImplementationApr 22 , 2014
- What’s the Difference between EMR and EHR?Apr 22 , 2014
- 3 Essential elements improve medical billing CollectionsApr 22 , 2014
- 32 Million Reasons you need an EMR Now!Apr 22 , 2014
- Vendor Selection is only the First Step of EMR Success!Apr 22 , 2014
- The 4 Big EHR Implementation Challenges Small Practices Face!Apr 22 , 2014
- 5 Signs that You need a New Billing Services Provider!Apr 22 , 2014
- Top 4 Reasons Small Medical Practices consider New EMR Solutions!Apr 22 , 2014
- Top 4 features Health Care Providers are looking for in their next EHRApr 22 , 2014
- 7 Things Providers Should Know and Do for Transitioning to ICD-10Apr 22 , 2014
- 3 Criteria for Selecting a Billing Services ProviderApr 22 , 2014
- The ZH Patient Portal gives Patients the Advantage!Apr 22 , 2014
- Why Your Practice Should be Using a Patient PortalApr 22 , 2014