3 Common Mistakes That Can Scuttle Your EHR Implementation
With government incentives on the line and the threat of potential penalties, many practices are rushing to purchase and implement an EHR system. Unfortunately, a few common mistakes can scuttle your EHR implementation before you even getting started with the software.
1. NOT ENOUGH PREPARATION
Many practices rush into buying an EHR with little or no planning for what is the right system for their practice. When the employees sit down and start using the new system, they find their workflow is interrupted. If the user interface and options are not clear, users must hunt for the options and vital information may be lost.
- Determine which of your practice staff members will interact directly with the system and map each step in their normal workflow process.
- Identify which options and selections they use most often, and make sure your EHR is customized to give each user quick and easy access.
- The main screen should have access to all the things the individual user needs at every step in the process, without overwhelming them with unnecessary options.
2. NOT GETTING BUY-IN FROM YOUR USERS
It’s natural for human beings to resist change, and there are few changes in a practice that can cause as much disruption as implementing or switching your EHR. Practice staff often fear losing their jobs if they can’t adapt, and a disgruntled or anxious employee can poison the entire office environment against the project. For these reasons, it’s important to be up front about why you’re going through the process.
Appoint someone in the practice who is well spoken, influential and committed to the change as the project champion. They will serve as an advocate and help others understand the reasons behind the change.
3. NOT FINDING THE RIGHT PLACE FOR THE COMPUTER
We’re not talking about the location of the computer in the room here. We’re talking about balancing the relationship between the computer, the doctor and the patient in the examining room. You must find the proper balance for your practice.
Most physicians didn’t go into medicine to sit behind a computer all day, so some users ignore the computer until after the visit is over. This results in lost productivity when the health professional must enter information into the system instead of moving onto the next patient. At the opposite extreme, the physician might pay too much attention to the computer during the visit. This leaves the patient feeling neglected and disconnected from their doctor.
Every physician and practice has a normal process for patient visits. While it may not be possible to review actual visits due to patient privacy laws, you can set up mock appointments with volunteers or with the EHR vendor staff. This will help you find the proper time slot during a standard appointment to minimize lost productivity and maximize patient satisfaction.
It’s common for practices (and even some EHR vendors) to view EHR implementation as primarily a technology problem, when in reality the technology has less impact on your practice than how it will be used.
At ZH Healthcare, with our “Go-Live” assistance we can help you avoid these common but expensive mistakes and customize your EHR to fit the needs of your users and your business.
- Part I: Is Telemedicine Here to Stay?Nov 30 , 2020
- Why are Multi-Specialty Clinics Becoming so Popular?Oct 11 , 2019
- High Tech Solutions for a Low Tech Population – Healthcare ITSep 23 , 2019
- Implementation of an EHR System: What does it look like?Sep 12 , 2019
- Unified Patient Record(UPR): Why You Should Care about ItAug 22 , 2019
- Benefits of an Integrated EHR and Medical Billing SystemAug 01 , 2019
- Federally Qualified Health Centers(FQHCs) and EHR AdoptionJul 08 , 2019
- Integrated Care EHR and the Need for Offline ModeApr 26 , 2019
- G-Code Breakers for FQHCs: Does your EHR qualify?Apr 24 , 2019
- Cloud Based EHR software for Clinical Care in Emerging CountriesSep 18 , 2018
- 3 Major Issues with Immunization Records Management (and How an EHR Can Help)Nov 13 , 2017
- The messaging feature: an ode to cognitive design in EHROct 20 , 2017
- Cloud Based EHR Software: the Key to Shielding Hospitals from Natural DisastersSep 13 , 2017
- MACRA and EHR: Seamless Integration Improves Care QualitySep 08 , 2017
- EHR Workflow: 4 Qualities You Need to SucceedAug 25 , 2017
- Cloud Based EHR Without Internet: the Offline Capabilities RevolutionAug 23 , 2017
- How long can you wait for your EMR to be Back On-Line?Aug 14 , 2017
- What’s the deal with MIPS?Aug 04 , 2017
- Decoding Meaningful Use For Your EHR SystemFeb 24 , 2017
- Web Based Electronic Health Records SoftwareFeb 21 , 2017
- What is the Difference Between an EHR and EMR?Feb 16 , 2017
- What is Certified EHR, and Why is it Important?Jan 13 , 2017
- How Can EHR Improve Patient Care?Oct 21 , 2016
- Critical Roles for EMR Training SuccessSep 20 , 2016
- How to Know if Your EMR Training Was a SuccessSep 15 , 2016
- How to Estimate EMR Training CostsSep 08 , 2016
- Why EHR Training is Crucial for SuccessSep 05 , 2016
- Best Practices in EMR TrainingAug 31 , 2016
- Why Does an EHR System Cost So Much?Aug 29 , 2016
- Trends Impacting EHR CostsAug 23 , 2016
- Understanding the High Cost of EHRJul 11 , 2016
- Understanding the High Cost of EHRJul 11 , 2016
- Understanding EHR Pricing ModelsJul 07 , 2016
- EHR Optimization Benchmarks Your Practice Should Be UsingJul 01 , 2016
- The Positive Impact of Customizing Your EHRJun 20 , 2016
- The Pros and Cons of Customizing Your EHRJun 16 , 2016
- Want EMR Success: Start with Your ProcessesJun 10 , 2016
- What does practice leadership have to do with your EHR?Jun 07 , 2016
- Why EHR Customization MattersJun 01 , 2016
- Your Data Has Value Outside of Your EHRMay 26 , 2016
- Who Owns the Data in Your EHR?May 21 , 2016
- Should You Test Your EHR Data Backup and Restore Process?May 16 , 2016
- Migrating Your EHR DataMay 10 , 2016
- Lessons to be Learned in EMR ImplementationMay 04 , 2016
- How to Avoid the EMR Patient Data Ownership Trap ?Apr 30 , 2016
- Keep Your Staff HIPAA Compliant with these 12 Best PracticesJan 30 , 2016
- A customized Health IT software for InternistsNov 03 , 2015
- Why physicians should implement electronic health records soonOct 20 , 2015
- Access to Medical RecordsOct 08 , 2015
- How to get ready for ICD-10?Sep 30 , 2015
- Save time & money by checking insurance eligibility of patientsAug 25 , 2015
- Gain control of no-shows and protect your bottom lineApr 22 , 2015
- One simple way to improve patient collections by 50%Mar 17 , 2015
- 3 Big HR Mistakes practices make when adopting an EMRJan 23 , 2015
- What is an Electronic Health Solution?Jan 19 , 2015
- What is EHR Interoperability? How Does it Benefit your Practice?Apr 22 , 2014
- How long can you wait for your EMR to be Back On-Line?Apr 22 , 2014
- The IT Benefits of Cloud Based EHRsApr 22 , 2014
- 5 Revenue cycle management Issues that could be Injuring your PracticeApr 22 , 2014
- TIPs for Choosing a Customizable EHR to fit your PracticeApr 22 , 2014
- 3 Common Mistakes That Can Scuttle Your EHR ImplementationApr 22 , 2014
- What’s the Difference between EMR and EHR?Apr 22 , 2014
- 3 Essential elements improve medical billing CollectionsApr 22 , 2014
- 32 Million Reasons you need an EMR Now!Apr 22 , 2014
- Vendor Selection is only the First Step of EMR Success!Apr 22 , 2014
- The 4 Big EHR Implementation Challenges Small Practices Face!Apr 22 , 2014
- 5 Signs that You need a New Billing Services Provider!Apr 22 , 2014
- Top 4 Reasons Small Medical Practices consider New EMR Solutions!Apr 22 , 2014
- Top 4 features Health Care Providers are looking for in their next EHRApr 22 , 2014
- 7 Things Providers Should Know and Do for Transitioning to ICD-10Apr 22 , 2014
- 3 Criteria for Selecting a Billing Services ProviderApr 22 , 2014
- The ZH Patient Portal gives Patients the Advantage!Apr 22 , 2014
- Why Your Practice Should be Using a Patient PortalApr 22 , 2014